Review before payment
Learners should review the curriculum, duration, delivery format, prerequisites, fees, batch schedule and programme-specific refund terms before completing payment.
Submitting a request
A refund request must be submitted in writing to info@futureedgeai.in with the learner name, registered email and mobile number, programme, payment reference and reason for the request.
The date the complete written request is received is used when assessing any time-based eligibility condition.
Eligibility review
Requests are reviewed against the offer, invoice or enrolment terms accepted at registration. Sessions attended, digital access provided, learning materials used, assessments attempted and administrative or payment-provider charges may affect eligibility and amount.
Fees explicitly identified as registration, assessment, certification, platform or other non-refundable charges remain subject to the written enrolment terms.
Transfers, deferrals and substitutions
Where a refund is not available, the academy may consider a batch transfer, deferral or learner substitution when permitted by the programme terms and operational availability. Such alternatives are not automatic and require written approval.
Academy cancellation or material rescheduling
If the academy cancels a paid service and cannot provide a reasonable alternative, affected learners will be informed of the available transfer, credit or refund process.
Approved refund processing
Approved refunds are returned through the original or otherwise agreed payment method. Processing time depends on internal verification and the bank, card network or payment provider; the expected timeline will be communicated with the approval.
Contact and disputes
Questions or supporting documents should be sent to info@futureedgeai.in. Learners should allow the support team a reasonable opportunity to review and respond before escalating a payment dispute.